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Terms and Conditions of Use
By using this Woolworths Financial Services web site, you agree to be bound by terms and conditions of use detailed below

Content and Acceptance of Terms.
Woolworths Financial Services maintains this web site to provide you with information about their products and services, and online customer service.

We may periodically change information on product and services including these terms, without prior notice. Kindly re-visit them from time to time, as your continued use of the site signifies your acceptance of any changed terms.

The terms listed below should be used in conjunction with terms and condition associated with a specific product or service. All information and use of this web site is at your own risk.

Woolworths makes no representations and hereby disclaims all opinions and other information obtained from the web site and any implied warranty of fitness for use for a particular purpose.

Offer of Contract
No content of the web site should be construed as an offer by Woolworths Financial Services to you. All services and products are subject to authorised application forms (see application section on products), therefore WOOLWORTHS FINANCIAL SERVICES is not bound in any manner, until a formal written agreement is entered into.

COPYRIGHT , Woolworths Financial Services (Pty) Ltd, SRG House, 1 Mostert Street, Cape Town, 8001. All rights not expressly granted are reserved. All contents of this site, including without limitation all images, designs, graphics, interfaces, illustrations, photographs, video clips, text, icons, files, logos and all written and other materials that are part of this site, as well as the selection and arrangement thereof, is the property of Woolworths Financial Services and is protected by South African and international copyright laws.

You may use the information in our web site only for personal, non-commercial use only. You may not distribute, reproduce, transmit, modify, publish, display, create derivative works from, sell or participate in the sale of, or exploit in any way, in whole or in part, any of the contents on this site. You agree to indemnify, defend and not hold Woolworths Financial Services responsible for all unauthorised uses of any of the contents on this site. You acknowledge that unauthorised use of the contents could cause irreparable harm to Woolworths Financial Services, and in that event, Woolworths shall be entitled to an interdict in addition to any other remedies available at law.

Trademark Woolworths Financial Services and other marks used on the site are owned by Woolworths Financial Services (Pty) Limited. These trademarks are protected by trademark laws of South Africa.

Eligibility for Products and Services
Our products and services as seen on the web site are available to all South African permanent residents or citizens.

This site and its contents are provided on an "as is" basis. You acknowledge that you use this site at your sole risk. Woolworths shall not be liable for any damages, loss, liabilities, and expenses that may be suffered by the user or a third party as a result of the use of the web site, and including but not limited to:

  • Unauthorised use of the web site services as a result of theft of user's equipment or any compromise to the confidentiality of the authentication process (see section on 'Password and PIN');
  • Failure of equipment and delays of network and other mechanical and electronic devices;
  • Woolworths Financial Services failure to process transaction or requests in time due to events beyond Woolworths Financial Services control;
The user indemnifies Woolworths Financial Services of all the above, accordingly.

Some links on the site will allow you to connect with other web sites on the Internet that are owned, operated or controlled by a third party. Woolworths provides these links as a convenience only. The appearance of a link does not imply that Woolworths endorses the site, or that Woolworths is responsible for the contents of any linked site. You accordingly access a linked site at your own risk. You should contact the site administrator or Webmaster of the linked site if you have any concerns regarding the content of the linked site.

These terms shall be construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these terms shall be resolved exclusively in the magistrates' courts of the Republic of South Africa.

You agree to indemnify and hold Woolworths harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees on an attorney and client scale, arising from or related to your use of this site. These terms will be effective unless and until terminated by either you or Woolworths. Should you fail to comply with these terms, Woolworths may, without notice to you, cancel this agreement at any time and may further deny you access to this site. If any provision of these terms is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms, and shall not affect the validity and enforceability of any remaining terms

Your Password and Customer Personal Identification Number (PIN)
We are not able to control activities on your account due to circumstances beyond our control. This includes situations where you:

  • Divulge your password/PIN to someone else;
  • Forget to log off when you end your session or if your leave your computer unattended;
  • Fail to let us know about any potential breach of security or problem;
  • Key in information incorrectly.
In the event that you believe that an unauthorised person has accessed your account or the confidentiality of your password and PIN has been compromised, please inform us as soon as possible on 0861 101172. We will respond to all queries within 24 hours.

On reporting the confidentiality breach, we will block your Internet account and re-issue your PIN at no cost. In order to get your Pin you will be required to visit the nearest Woolworths store to identify yourself. The Pin will be automatically generated and mailed to your address thereafter

Your duties as a customer and online service user

  • Protect your password/PIN by keeping it secret and confidential at all times.
  • The customer must take all reasonable precautions to prevent unauthorised use of the service and unauthorised access to the account.

Unauthorised use of the PIN
If any unauthorised person obtains the PIN in any manner whatsoever, such a person will be regarded by Woolworths Financial Services; as the customer's sole authorised agent with full authority to use the service on the customer's behalf. The exception being, if the customer is able to prove that the person has obtained the pin due to negligence or internal fraud within Woolworths Financial Services.

Processing of Instructions
The user acknowledges that Woolworths Financial Services will act on any instruction purporting to emanate from the user/customer whether in written, electronic, or any other format. Woolworths Financial Services will not be required to enquire as to the origin of any instruction utilising the customer's PIN or password. Woolworths Financial Services shall not be held liable as a result of the unauthorised use of the PIN or password, which shall be kept secret and secure by the customer.

© 2006 woolworths holdings limited. all rights strictly reserved.